Our customer stories

Our Customer Stories

We help thousands of people, by treating them as individuals.

With customers based around the UK, we are proud of the fact thousands of our customers have been with us for many years, and the positive difference we have made to their lives.


With a strong national reputation, we take our ongoing responsibilities very seriously. People trust us to help them make informed decisions. After all it’s your money we are dealing with – and your financial future that matters.


But don’t just take our word for it. Our satisfied customers share their stories about why they needed financial advice, the ways we have helped them, and what they think of our service and people.

"I always feel he is interested in doing his very best for me."

When Mr Smethurst sadly passed away unexpectedly, his wife found that Skipton Building Society and – her local adviser, Simon – were readily available to continue providing guidance and support on financial matters.

Read Mrs Smethurst's story

"We wouldn't want to go anywhere else."

Mr and Mrs Atkins value their relationship with their local adviser David so highly, they chose to remain with him after he left his previous employer and joined Skipton Building Society. In total, David has been looking after the couple’s financial needs for 15 years.

Read Mr & Mrs Atkins' story

"I genuinely feel like my adviser has made a difference to our lives."

Mr Brown was not a big advocate of financial advisers. He had endured “poor experiences” in the past; but decided to give Skipton Building Society a try after staff at his local branch recommended the services of their in-branch adviser, Kriss.

Read Mr Brown's story

“I was looking for financial advice, so I called Skipton."

Having previously looked after the majority of his investments himself, astute investor Mr Arnold turned to Skipton Building Society for extra support.

Read Mr Arnold's story

“We feel very happy, and well supported through Skipton.”

Through their ongoing relationship with Skipton Building Society, Mr and Mrs Arnstein feel more comfortable about their finances and confident about the future.

Read Mr & Mrs Arnstein's story

"Financial advice gives me peace of mind."

Mr Ridehalgh had always handled his own investments. But upon retiring, he decided to seek financial advice through Skipton Building Society – who continue to give him additional support and peace of mind over his finances.

Read Mr Ridehalgh's story

"I’d definitely recommend Skipton."

Laura and Paul Silcock realised that as well as needing advice about their finances, they also wanted the added assurance of somebody continually monitoring their investments for them.

Read Mrs Silcock's story

“The whole process was straightforward”

Inheritance tax (IHT) has never been the most straightforward topic. And new rules – which will gradually be introduced in April – are leaving people even more baffled.

Read Mr & Mrs Rawson's story

“There’s nothing I’d turn around and say I’m unhappy with.”

In view of changing market conditions and the fact that it’s a long-term commitment, we understand you may want to feel supported while placing your money into investments linked to the stock market.

Read Mrs Brine's Story